Delivering a multi-country
neutral vendor MSP

As a world leader in IT, our client has designed, created and delivered new technology solutions that have helped shape the way the world connects, works and learns for over 30 years.

Challenge

  • With operations in over 165 countries around the globe, in 2012 our client implemented a multi-country MSP solution across the US, Canada and China to streamline their processes and provide greater control, visibility and compliance
  • After several months of operation, it became apparent that their incumbent provider was struggling to achieve the compliance, process and cost efficiencies they required
  • Our client entered the market to source a suitable supplier for a similar programme in EMEA. TAPFIN was selected to implement their European Neutral Vendor MSP programme across 14 key countries within EMEA
  • Critical areas for optimisation included:
    • SOW management (90% of their requirements)
    • Worker misclassification
    • Supply chain enrolment and management
    • Spend and visibility
    • Local country support
    • Centralised processes
    • Rate management
    • Cost savings strategies.

Solution

As the largest programme of its kind across Europe, TAPFIN has overseen a three-phased implementation.

Key elements of our solution include:

  • A dedicated white-labelled Programme Management team
  • A dedicated Supplier Identification and Enrolment team for the duration of the implementation. To date, 500+ legal supplier entities across 14 countries have been enrolled
  • Dedicated supplier training workshops to help explain the new programme, enrolment process and ongoing relationship management
  • A series of internal communications videos developed, aimed at user managers to define the programme in a more interactive, simplistic manner
  • Creation of a dedicated online interactive training suite made available to all user managers

Results

Our results to date include:

  • 4,000+ contractors across 14 countries
  • 500+ suppliers enrolled in the programme
  • $400m+ spend running through Fieldglass (VMS tool)
  • 75 training workshops completed for managers, users and suppliers
  • Three unique communication videos developed and distributed to all internal stakeholders
  • Agreed fixed annual savings commitment
  • 250+ individual user managers engaged across the programme

4,000+

contractors onboarded across 14 countries

500+

suppliers

$400m+

spend running through Fieldglass (VMS)

250+

individual user managers engaged