Providing a multi-national financial
services corporationwith a resourcing
solution for all non-permanent roles

Our client is a multi-national financial services corporation, providing innovative payment, travel and expense management solutions for individuals and businesses of all sizes. The company is best known for its credit card, charge card, and traveller’s cheque businesses.

Challenge

  • Our client sought a single service provider to replace their multiple vendor approach that could fulfil and manage their contingent labour needs across their global footprint
  • They required one supplier and an account management structure that could deliver a bespoke programme for each region within their international operations
  • In the UK, our client required a recruitment partner who could attract and retain large volumes of suitable candidates in line with their role profiles including clerical and professional candidates as well as those able to speak to business customers in a variety of European languages
  • There was also a need to transition their incumbent temporary workforce of 500 staff and manage a scalable workforce, amid changing business requirements
  • Their ideal partner would be able meet their needs, while demonstrating their value and ability to reduce cost. Further, they would act as a custodian for their brand, knowing that every candidate the supplier engaged could be a current or potential customer.

Results

  • Over the past two years we have placed 2000 candidates into roles, maintaining a 100% vacancy fulfilment record
  • We have reduced fulfilment lead times by 40%. Our average time to fill for UK only vacancies is seven days, with our European language vacancies being filled in an average of just 10 days
  • Our HR Management model has reduced unplanned attrition rates to less than 1.5%
  • In 2014, we:
    • Successfully fulfilled 850 temporary assignments, including 453 multi-lingual
    • Transferred more than 100 temporary workers across to permanent contracts assignments across 11 languages

100%

fulfilment record

40%

reduction in fulfilment lead times

<1.5%

unplanned attrition rates

2,000

candidates placed into roles within last 2 years