Optimising a Contingent Workforce
is Humanly Possible


Managed Service Programmes (MSP)

Through TAPFIN, the Managed Service Programme (MSP) delivery arm of ManpowerGroup Solutions, we help organisations gain control of their contingent workforce and effectively manage supplier performance. We optimise processes, enhance performance, and drive productivity improvements across your total workforce – including contractors, suppliers of contingent and permanent staffing services, statements of work, and worker tracking processes.

Our quality programme management capabilities, efficient processes, breadth of services and global reach has made us the provider of the largest and most respected hybrid and vendor neutral MSP in the world. We’re proud that our MSP expertise has been recognised in the following achievements:

Global MSP leader

We’re proud that industry analysts Everest Group have named TAPFIN as the Global MSP leader for four consecutive years.

$9 billion+

With 400 MSP programmes managed by TAPFIN globally, we have over $9 billion spend under management.

ISO accredited

TAPFIN is the only MSP vendor to have established and maintained an ISO 9001:2008 certification for all its processes.

We deliver comprehensive, global Managed Service Programmes that optimise contingent workforce management and supplier performance. We offer three models to meet your organisational goals and structure. Regardless of the model you choose, our focus will be on delivering against your organisational goals.

Vendor Neutral MSP

We’ll act as an extension of your procurement, HR and compliance functions, managing your contingent workforce independently of supply. Orders are filled using a pool of vetted and pre-approved vendors – a competitive, yet neutral, approach.

Hybrid MSP

A combination of the Neutral and Master MSP models, our Hybrid MSP allows you to use the most appropriate vendor model for each of your business units, so you can meet each of their unique talent demands.

Statement of Work

We can model our MSP to either incorporate, or allow for expansion, into statement of work management services – supporting your resourcing decisions, and providing appropriate compliance and cost governance.

Why choose TAPFIN for your MSP?

Our innovative best practices and extensive global experience is combined with industry-leading VMS technology. Delivering complete oversight of your service providers and recruitment vendors, we optimise contingent workforce management processes, and drive performance through people, process and technology. Our solutions consistently add value by delivering results that have a positive impact on workforce efficiency, while reducing costs and mitigating risks.

Customised Solutions

Our streamlined processes are completely tailored to maximise your contingent labour engagement. Enabled by VMS technology, our experience and expertise brings consistency, visibility, accountability and innovation into your programme.

Global Footprint

With an unmatched footprint across 80 countries, we can meet the unique meets of the world’s largest organisations. We can work cross-border to bring all your suppliers into one centralised programme, to increase efficiencies across your entire contingent workforce.

Excellence in Execution

We develop a sourcing strategy that best meets your objectives for each labour category and location. Our ISO certified processes maximise the performance of your vendors, ensure complete visibility and enable continuous improvement of the vendor pool.

Results Delivered

We deliver visibility and predictability to contingent workforce programme, in line with your organisational requirements – optimising time to hire, quality of hire, on and off boarding, contingent worker management, and vendor performance management.


We take vigilant control of our Managed Service Programmes. Our exhaustive assessment of relevant legislation, financial policies, and customer considerations mitigates risks related to tenure management, operational liability, and back office processes.

Cost Savings

By deploying and enforcing best practices, business rules, and initiatives, we establish process efficiencies that minimise costs throughout the supply chain, such as consolidated invoicing, streamlined requisitioning, and automated approvals.

Workforces are more complex today than they’ve ever been before. Organisations are capturing vast amounts of data about their workers, yet they often lack the tools and analytics required to transform information into relevant insights that will drive business success. We help organisations to make informed, data-driven choices and adopt increasingly sophisticated people practices, to give them a competitive edge in a complex world of work.

Optimising and Digitising MSPs through IntelliReach

Our IntelliReach platform leverages industry leading methodologies to make better workforce decisions and develop winning contingent workforce strategies. It is the only technology in the industry to combine the innovative tools, transparent analytics and comparative benchmarks required to execute an effective workforce strategy across Managed Service Programmes (MSPs).

It goes one step further than transactional Vendor Management Systems and Applicant Tracking Systems. Through best-in-class data warehousing, IntelliReach helps companies move away from transactional data, and instead leverage industry leading methodologies to make better workforce decisions and drive business performance.

Workforce Optimisation

IntelliReach offers a comprehensive set of tools to enhance your MSP, such as adoption tracking, maturity roadmaps, dashboards, and much more besides.

Robust Datasets

Capturing over 200 data points for each client’s MSP; IntelliReach can provide benchmarking and comparative data by industry, location and skill type.

Intelligent Analytics

Our visual interpretations provide a holistic picture of your workforce and suppliers, enabling you to be more proactive in strategic planning.

Fully Automated

IntelliReach is delivered through an easy-to-use portal with a user-friendly interface. It is available worldwide from any web browser, whenever you need it.

Single View

IntelliReach pulls data from across multiple modules within your VMS solution(s), giving you one comprehensive view of your contingent workforce.

Next-Gen Execution

Our proven roadmaps, methodologies and analytics, mean you’ll have all the intelligent analytics and optimisation tools in one place.

One of the key offerings with IntelliReach is Talent Loupe – a feature that consolidates workforce data from multiple sources to provide a seamless way for organisations to analyse their workforce. MSP data is presented in an intuitive, user-friendly format, to provide meaningful metrics and comparisons that can be used to understand programme performance and relevant trends. This complements IntelliReach’s Supplier Loupe functionality, which digitises supplier scorecards to allow for more productive conversations at the click of a button.

Another key differentiator within IntelliReach for key MSP stakeholders is Compass Point. This is a central location where the MSP sponsors and key client stakeholders can collaborate on a joint strategic management plan for the programme. It provides a consistent maturity roadmap for the MSP; a high-level view of programme performance; and the ability to track progress towards proposed optimisation goals. This ensures there is a transparent and holistic view of MSP progression, and a clear framework for the ways in which short-term initiatives will contribute to long-term programme goals.

Solutions in Action

Learn how our MSP solutions have helped a selection of leading organisations successfully meet their contingent workforce challenges:

International Insurance Provider

Delivering a successful programme extension for an international insurance provider.

Multinational Financial Services Corporation

Providing a multi-national resourcing solution for all non-permanent roles at this financial services firm.

Multinational Technology Leader

Delivering a multi-country neutral vendor MSP, with three-phased implementation.

Global IT Provider

Delivering a neutral managed service programme for a global leader in information technology.

International Oil Services

Supporting an international oilfield services client with their UK workforce strategy.

FMCG Leader

Harnessing our longstanding partnership to deliver enhanced benefits to a FMCG leader.

Our Thinking

We publish a variety of whitepapers, blogs and articles to help organisations stay up-to-date on latest MSP best practices and improve business performance. Take a look at a selection of our latest insights, or visit Our Thinking for our full suite of research.