Repair and Service Centre Solution
for global business and technology
leader

Our client is one of the world’s largest IT and consulting services company and a global business and technology leader, operating in over 170 countries. Today it has around 20,000 employees in the UK, bringing innovative solutions to a diverse client base to help solve some of their toughest business challenges.

Challenge

  • Our client required a cost effective supplier to enhance the service they were offering customers
  • They engaged with ManpowerGroup Solutions to:
    • Add value and take responsibility for facilities, training and service delivery excellence to stringent service levels and quality measures
    • Provide a turnkey solution and task manage the service, as outlined in an agreed Statement of Work (SOW)
    • Take ownership and agreed levels of liability associated with the service.

Solution

  • ManpowerGroup Solutions procured a service centre in the UK for the repair and service of printers, mobile devices and PC/server spares
  • Our team provides:
    • Ongoing facilities management for their service centre
    • A fully managed desk side support service for our client’s Irish operations
    • Specialist project services ranging from cabling infrastructure to dispatched engineer services for a range of our client’s break fix and IMAC services.

Results

  • The team services 50,000+ break fix & IMAC Tickets per annum covering our client’s own business in Ireland on behalf of their clients
  • A £4m cost saving was made over the first three years of service
  • ManpowerGroup Solutions took over the management and provision of more than 60 field engineers for a five year contract
  • We provide high volume product and IMAC calls both at a fixed price and time and materials rates, allowing our client to demonstrate true global delivery in 16 countries.

50,000+

break fix & IMAC tickets serviced per annum

£4m

cost savings over 3 years