Insurers are being challenged to offer new services and products to their customers, delivered in new ways. This is already having a significant impact on the make-up of IT departments, and is set to further ramp up in the months and years ahead.
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Employers in the telecoms sector are cautiously optimistic about hiring for the coming months. They plan to expand the size of their workforce this quarter – which is in stark contrast to the beginning of the year, when headcount was being reduced.
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Insurance is a careful balancing act. Since it’s typically based on a risk-distribution model, individuals or companies are grouped together based on certain behaviours or attributes, and premiums are charged accordingly. Charge too much, and potential customers will look elsewhere. But if you charge too little, or if there are more claims than anticipated, then it’s the insurer that will feel the pinch.
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The insurance industry is being transformed, because people and businesses want different things from their insurers than they did in the past. They’re looking for insurers that offer greater personalisation, ultra-flexibility, increased convenience, and better value for money – all this, without making any compromises on their cover or taking on additional risk.
Continue readingMore than half of workers say that a negative hiring experience makes them less likely to buy a company’s products or services in the future. Added to this, 56% say they are more likely to work for a company whose products and services they buy or use.
Continue readingInnovation is a baseline expectation for all organisations. It’s something that every business strives for, yet many struggle to achieve. What does it really mean to be innovative? And how can business leaders promote and nurture a culture of innovation across their workforce?
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