Delivering a seamless user experience
is humanly possible

Proservia

End User Services (EUS)

Your organisation’s ability to react quickly, innovate, and meet the changing requirements of your clients is vital to long-term success and business growth.

Proservia is the dedicated infrastructure management and end user support division of ManpowerGroup Solutions, and businesses turn to us for leading end-to-end solutions that will transform their end user services.

20+ year history
Since we were established over two decades ago, we've grown into a European-wide team of more than 5,000 people.
European-wide reach
Originally founded in France, you'll now find us delivering end user services in 12 countries across Europe.
Over 12 million calls
Annually, our service desk handles over 12 million phone calls from end-users on behalf of our clients.
Over 2 million tickets
Each year at Proservia, we manage over 2 million field support tickets for clients across Europe.

End User Services Delivery Areas

We’ll provide the people you need to service and support any device, for any user, at any time – whether that involves desk side support, application support, onsite support, engineering, field maintenance, service desks, consulting, or something else entirely.

You might choose to outsource part of your IT department to us, or all of it. Either way, Proservia are perfectly placed to design effective IT infrastructure, complete your transformation projects, manage your day-to-day IT requirements and – most of all – deliver a seamless experience for your users, every single time.

Our services include:

Architecture and Transformation
Our consultants, architects and engineers are certified by leading software/hardware manufacturers. Together, we will design robust, agile and resilient IT infrastructures that meet your current and future digital requirements.

We focus on evolving and future-proofing your IT systems in line with your goals, at no point impacting on your organisational productivity or user satisfaction.
Outsourcing
Our team will be on hand 24 hours a day, seven days a week, 365 days a year to manage your day-to-day IT system requirements, deliver effective support to your users, and fix issues whenever they arise.

With a continuous improvement approach that aligns with ITIL and e-SCM best practices, we give full transparency over our delivery, so you can capitalise on opportunities from day one.
Field Engineering
Our mobile workforce of more than 4,500 engineers across Europe are engaged in the service and repair of hardware and software; including field delivery, installation, maintenance and technical support.

With seamless project management and scheduling capabilities, our field engineers can be called on, on a flexible basis, in line with your business requirements.

Our Technology Partners

We keep a firm focus on the technology market, ensuring you benefit from new innovations and new ways of working. A selection of our technology partners include:

Solutions in Action

Learn how we’ve delivered a comprehensive range of impactful end user services to a selection of leading organisations:

Premier White Goods Manufacturer
Delivering a high-volume, task-managed project for a premier manufacturer of white goods.
Global Document Management Leader
15-18% reduction in costs and productivity has increased by more than 10% since the transition.
Multi-national Technology Corporation
Providing Break Fix services for a multi-national technology consulting corporation.
Multi-Vendor Service Organisation
Cost-effective IT project services.